Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your use of the LAH Wellness website, client portal, programs, consultations, webinars, shop, and related services (together, the "Services") operated by LAH Wellness ("LAH," "we," "us," or "our").

By accessing or using the Services—including booking a consultation, enrolling in a program, creating or accepting an account invite, purchasing products, or joining our community channels—you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

2. Not medical care

LAH provides lifestyle coaching, education, and wellness support for informational and coaching purposes only. The Services do not constitute medical advice, diagnosis, treatment, or clinical care, and do not create a doctor–patient relationship.

Always seek the advice of a qualified healthcare professional for medical conditions, medications, pregnancy, or before starting a new diet, exercise, or weight-loss program. If you have a medical emergency, contact emergency services immediately. Do not disregard professional medical advice because of something you read or heard through LAH.

Results vary. We do not guarantee specific weight-loss, health, or wellness outcomes.

3. Eligibility and accounts

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services. By using the Services, you confirm that you meet this requirement.

Client portal accounts are typically created by invitation after a successful payment or by staff invitation. Guest booking may be available without an account. You are responsible for keeping login credentials confidential and for all activity under your account. Notify us promptly if you suspect unauthorized access.

You agree to provide accurate, current information (including name, email, phone, and shipping details where required) and to keep it updated.

4. Programs, consultations, and webinars

Program enrollments, consultations (online or in-person), and webinars are subject to the descriptions, dates, fees, and conditions shown at booking or checkout. Cohort programs run for a defined period; access, coaching touchpoints, and community features may be limited to that period unless we state otherwise.

We may reschedule consultations or webinars when necessary (for example, illness or operational issues) and will make reasonable efforts to notify you. Missed appointments without timely notice may be forfeited according to the policy communicated at booking.

5. Payments, fees, and refunds

Fees for programs, consultations, products, and other Services are displayed at checkout. Payments are processed by Paystack (including card and, where available, mobile money such as M-Pesa). By paying, you authorize the charge and agree to Paystack's terms as well as these Terms.

Unless we agree otherwise in writing, program fees are generally non-refundable once a cohort or program has started. Consultation and product refunds, if any, follow the policy stated at purchase or as required by applicable law. Digital products (such as downloadable PDFs) are typically non-refundable after delivery.

Unpaid bookings may be cancelled. We may withhold portal access or fulfillment until payment is confirmed.

6. Shop and delivery

Product descriptions, pricing, and availability are subject to change. Physical goods ship to the address you provide; delivery times are estimates and may vary by location and carrier. Risk of loss for physical goods passes according to the shipping terms we communicate at purchase. Digital goods are delivered through the portal or email after successful payment.

7. Community and WhatsApp groups

Some programs include community spaces such as WhatsApp groups. Participation is a privilege. You agree to communicate respectfully, protect others' privacy, and not share harmful, illegal, harassing, discriminatory, or spam content.

Do not share confidential coaching materials or other members' personal information outside the group without permission. We may remove participants, moderate content, or close groups at our discretion.

WhatsApp is operated by a third party. Your use of WhatsApp is also subject to WhatsApp's own terms and privacy policy.

8. Your content and health information

You may submit information such as appointment details, weight progress, notes, and messages. You retain ownership of your content, and grant us a limited license to use it solely to provide and improve the Services (for example, coaching follow-up and progress tracking).

You are responsible for the accuracy of information you submit. Do not upload content that infringes others' rights or violates law.

9. Acceptable use

You agree not to:

• Misuse the Services, attempt unauthorized access, or disrupt our systems
• Impersonate another person or misrepresent your affiliation with LAH
• Scrape, copy, or redistribute our content without permission
• Use the Services for unlawful purposes or to harm others
• Share account access with others without our consent

We may suspend or terminate access if we reasonably believe you have violated these Terms.

10. Intellectual property

The LAH name, logo, website design, program materials, blog content, and other materials we provide are owned by LAH or our licensors. You may use them only as needed to participate in the Services. You may not copy, sell, or redistribute our materials for commercial purposes without prior written consent.

11. Third-party services

The Services rely on third parties such as payment processors, hosting providers, email delivery, messaging platforms, and media hosting. We are not responsible for third-party outages, policies, or acts beyond our reasonable control, except as required by law.

12. Disclaimers

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components.

13. Limitation of liability

To the fullest extent permitted by law, LAH and its coaches, staff, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising from your use of the Services.

Our total liability for any claim relating to the Services will not exceed the amounts you paid to LAH for the specific Service giving rise to the claim in the twelve (12) months before the claim. Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the maximum extent permitted by law.

14. Indemnity

You agree to indemnify and hold harmless LAH and its team from claims, losses, and expenses (including reasonable legal fees) arising from your misuse of the Services, your content, or your breach of these Terms, except to the extent caused by our willful misconduct.

15. Changes

We may update these Terms from time to time. The "Last updated" date will change when we do. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms. Material changes may also be communicated by email or notice on the website when appropriate.

16. Governing law

These Terms are governed by the laws of Kenya, without regard to conflict-of-law principles. Courts in Kenya shall have exclusive jurisdiction over disputes arising from these Terms, subject to any mandatory consumer protections that apply in your place of residence.

17. Contact

Questions about these Terms may be sent through the contact options on our website (including booking or program channels) or by emailing the address used in our transactional messages from LAH Wellness.