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Privacy Policy

Last updated: July 19, 2026

1. Introduction

This Privacy Policy explains how LAH Wellness ("LAH," "we," "us," or "our") collects, uses, shares, and protects personal information when you use our website, client portal, coaching programs, consultations, webinars, shop, and related services (the "Services").

LAH is a lifestyle and health coaching platform. We take care with personal and health-related information you entrust to us. By using the Services, you acknowledge this Policy. For how we provide the Services generally, see our Terms of Service.

2. Information we collect

We may collect:

  • Account and contact details— name, email address, phone number, and login credentials for invited accounts.
  • Booking and service details— appointment preferences, service type, guest booking information, and related notes.
  • Health and wellness data— information you choose to share for coaching, such as weight entries, progress notes, goals, and consultation or client notes recorded by our team.
  • Payment and order data— purchase history, amounts, payment status, and shipping addresses for physical products. Card and mobile-money details are handled by our payment processor; we do not store full card numbers on our servers.
  • Community and messaging data— WhatsApp numbers and group membership status when you join program communities; notification logs for reminders and service messages.
  • Technical data— basic device and usage information needed to operate the website and portal (for example, authentication session data). We do not currently use third-party advertising analytics SDKs on the site.

3. How we use information

We use personal information to:

  • Provide coaching, programs, consultations, webinars, and shop fulfillment
  • Create and manage accounts, memberships, and appointments
  • Process payments and send receipts, invites, and service emails
  • Send appointment reminders and program-related notices (email and/or WhatsApp)
  • Track progress you log (such as weight) and support coaching follow-up
  • Moderate community spaces and approve WhatsApp group access where applicable
  • Operate, secure, and improve the Services, and comply with legal obligations

We do not sell your personal data.

4. Health-related information

Health and wellness information you provide is used only to deliver coaching and related Services. Access is limited to authorized LAH staff (such as coaches, assistants, and administrators) who need it for their role. This information is sensitive; please share only what you are comfortable providing for coaching purposes.

LAH is not a medical provider and our processing of health-related data is for lifestyle coaching and service administration—not for clinical diagnosis or treatment.

5. How we share information

We may share information with:

  • Service providers who help us run the Services, including:
    • Supabase — authentication and database hosting
    • Paystack — payment processing
    • Email delivery via our SMTP mailbox
    • WhatsApp / messaging gateways — service and community messages
    • Cloudinary — hosting of images and media we upload
    • Hosting and infrastructure providers for the website
  • Other participants in community spaces you join (for example, messages you post in a WhatsApp group are visible to other members).
  • Legal and safety— when required by law, to protect rights and safety, or in connection with a business transfer (such as a merger), subject to appropriate safeguards.

Providers process data on our behalf or as independent controllers under their own policies (for example, Paystack and WhatsApp). We require contractual and technical safeguards where appropriate.

6. Cookies and sessions

We use cookies and similar technologies as needed for authentication, security, and core site functionality (for example, keeping you signed in to the client portal). We do not use these technologies for third-party advertising tracking on the LAH site at this time.

7. Data retention

We retain personal information for as long as needed to provide the Services, maintain business and financial records, resolve disputes, and meet legal obligations. Health-related coaching notes and progress logs are kept while your relationship with LAH is active and for a reasonable period afterward unless you request deletion sooner and we are not required to keep the data.

8. Security

We use administrative, technical, and organizational measures designed to protect personal information, including access controls for staff roles and encrypted connections to our platforms. No method of transmission or storage is completely secure; we encourage you to use a strong, unique password and protect your devices.

9. International transfers

Our providers may process data in countries other than where you live. Where we transfer personal information internationally, we take steps intended to ensure an appropriate level of protection consistent with this Policy and applicable law.

10. Your rights

Subject to applicable law, you may request to access, correct, update, or delete personal information we hold about you, or ask us to restrict or explain certain processing. You may also withdraw consent where processing is based on consent (withdrawal does not affect prior lawful processing).

To make a request, contact us using the options in the Contact section below. We may need to verify your identity before responding. Some data may be retained where we have a legal or legitimate operational need (for example, payment records).

11. Children

The Services are intended for adults (18+) and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us so we can delete it.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the Services after an update means you acknowledge the revised Policy. We may provide additional notice for material changes when appropriate.

13. Contact

For privacy questions or requests (access, correction, or deletion), contact LAH Wellness through the channels on our website or by replying to / emailing the address used in our transactional messages from LAH Wellness.

If you have an unresolved concern, you may also have the right to lodge a complaint with a data protection authority in your jurisdiction (for example, Kenya's Office of the Data Protection Commissioner, where applicable).